The Future of Business on the Web - What Customers are Coming to Expect
Human Agents Become Advisors and Tutors
- K-12 Teachers
- Stock Brokers
The Competitive Equation
- Controlling Cost
- Customers Want to Compare Value
- Adding Share Holder Value (Stock Price Last 12 Months)
- Dell vs IBM (188% vs 14%)
- Amazon vs Barnes & Noble (820% vs. 95%)
Getting on the Learning Curve